FAQs

Reception is open 7 days a week for all enquiries. Opening times vary depending on low and peak season. If reception is closed, pop into The Lighthouse next door where our bar team will be happy to help. We are always at the end of the phone. Feel free to call us on 01776 830456.

Our adventure playpark and climbing wall is based just across from The Lighthouse. We also have our Play Barn which is available for everyone to use, we have pool tables, table tennis and air hockey and a table football available.

We have a laundry room available for the use of all guests and owners. This is based on the rear of our toilet block. Our washing machines and tumble driers accept £1 and £2 coins, change is available from reception.

We do not have a shop on-site, however Sandhead village shop is a short walk along the beach and is very well stocked for all your needs! Our closest supermarkets are in the town of Stranraer which is around a 15-minute drive away.

We have high speed internet connection available throughout the site. Free wi-fi connection is available within The Lighthouse and is complimentary for guests within our Rental Holiday homes and Dunes touring pitches.

Yes, we have plenty to keep all ages entertained! The Lighthouse provides live music almost every weekend throughout the season. We also have pub quizzes every second Friday. For kids we have RSPB workshops, kids disco and arts and crafts club. If your visit is planned around our entertainment, please contact reception and we can advise what we have available during your visit.

We are on the beach!

Our rental holiday homes are available from April – October.

A deposit of £100 will secure your booking.

All deposits are non-refundable.

Final balance is due 6 weeks prior to your booking start date.

Up to 6 guests.

Bedding is provided. If you wish to use the sofa bed please provide your own bedding

Please refer to our pet holiday guide.

Yes, we have baby packs including a highchair and travel cot available by prior arrangement.

Check in from 3pm and check out by 10am.

Towels Are Not Provided.

Your holiday home comes equipped with high-speed internet connection and a smart TV as standard.

You can BBQ responsibly. Please keep BBQ’s off decking and at least 2m from a caravan. Please ensure BBQ’s are elevated from the ground so as not to burn grass. Allow BBQ’s to properly cool before disposal.

Your holiday home comes with an enclosed front timber deck.

We provide outdoor chairs for your decking and an outdoor table and chairs perfect for outdoor dining!

Your holiday home will be provided with a microwave, gas oven with 4 burner hob, and integrated fridge/ freezer.

During the low season we cater for short stays of 3 and 4 nights. During peak season we only cater for 7-night stays from Saturday.

Yes. There is parking space for up to 2 cars beside each holiday let.

All common kitchen utensils are provided and if there is something which you are looking for, please let reception know and we will do our best to provide you with it.

All our holiday homes are normal static caravans so normal door thresholds and widths apply. We have a ramp available by prior arrangement. The ramp improves access to our holiday homes for those with mobility issues. If used with a wheelchair assistance will be required.

Our touring season is from 1st March – 31st October.

Each of our 26 Dunes pitches have dedicated water, electric, night light and grey waste disposal points.

Yes, our chemical waste disposal point is located a short distance from your pitch.

Unfortunately, we do not have any camping facilities available.

Our touring pitches can facilitate trailer tents.

Our pitches can accommodate motor homes and touring caravans up to 7.5m in length. If you have any specific questions regarding the size of pitch, please give reception a call.

Yes, all pitches are gravel and level. You will need to bring ‘Hard Ground’ pegs if you plan to put up an awning.

Our touring pitches all have facilities for putting up an awning and pup tent. Gravel pegs are required.

All our touring pitches have their own drain to dispose of grey waste. This is centrally located on the pitch.

We require a £50.00 deposit at time of booking, your balance is due 2 weeks prior to your arrival.

No. Pitches are allocated on arrival.

The maximum occupancy per pitch is 6 people.

Please refer to our pet friendly holiday guide.

Our touring pitches are elevated above the sand dunes and set over 6 rows facing out to sea. They benefit from direct beach access and stunning views over Luce Bay!

Our wasblock is a short walk along a level tarmac road from the pitches.

Check in is from 1pm onwards, please let us know if you are going to be any later than 7pm to allow us to make late check in arrangements. Check out is by 12pm on day of departure.

All deposits are non-refundable.

Yes, we have purpose built accessible facilities which are access by a RADAR key.

Yes, we have private family washrooms available. Please ask for a key on check in.

No! All showers offer free hot water.

As pitches are allocated on arrival we can not guarantee this! More often than not you will find two side by side pitches available.

We do not. We can however offer special rates for stays greater than two weeks outside of holiday periods. Please contact us for more information.

No problem at all. Just let our team know when you arrive. We’ll get you settled on your pitch and set you up manually from reception.

This is usually due to a mistyped email address. Pop into reception and we can double check your details and resend the link for you.

If you loose access to your account during your stay, we can easily send a fresh login link.

When extending your booking at reception, just remind the team to update your metering session too. It only takes a moment.

Yes. Use the ‘Pause‘ button on the app’s main screen. Power will turn off until you press ‘Power On‘ when you return.

This only happens on some Android phones using free QR-scanning apps.

Please scan the QR code using the MetPow app or your phone’s built in camera, not a third party scanner.

Caravans and motorhomes aren’t insulated like houses, so appliances work harder to heat or cool the space.

A few things to be aware of:

• Electric heaters and water heaters use a lot of power.
• Air fryers, kettles, hairdryers and fridge/freezers are high users.
• Caravan electric showers are less efficient than home showers.
• Heat escapes quickly through caravan walls compared to a house.

MetPow meters are fully certified and accurate – the readings reflect actual usage.

Some phones restrict QR-linked web pages. You can:

• Adjust your phone settings.
• Use the MetPow app instead.
• Type the short web address printed on your pitch directly into your browser.

Just drop into reception and we can reactivate it for you instantly.

MetPow (via Stripe) places a temporary hold on your card to ensure funds are available for any electricity used during your stay.

This amount depends on stay length and expected usage.

It is not a charge, just a pre-authorisation and will adjust automatically at the end of your stay.

Only if usage is far above normal.

Electricity is still included in your pitch price – this system simply helps to ensure heavy users don’t fairly impact everyone else.

A few simple tips:

• Switch appliances to gas if you can.
• Pause your electric when you head out.
• Avoid leaving heaters or water heater running constantly.
• Don’t heat awnings.
• Turn fridge/freezers down a notch.

Small changes can make a big difference.

We will publish the current allowance clearly at reception.

No, they reset daily.

We have set a generous allowance to allow for natural day to day variations.

Highest users –

• Air fryers
• Underfloor heating
• Caravan electric showers
• Water heaters
• Fridge/freezers (on electric)
• Heaters of any kind
• Hairydryers
• Kettles

Lowest users –

• Lights
• Phone chargers
• TVs

You can speak to any of our team who will likely forward you to our manager Lauren or Jack. We are always happy to talk with prospective owners and answer any questions.

Our website features a selection of holiday homes for sale. Please note many holiday homes are sold direct to our ‘waiting list’ prior to going ‘on-line’.

Yes. If you are interested in owning a holiday home with us it is strongly advised you get added to our list as you will be given priority notification of any holiday homes coming available.

We operate a 11 month season. Our season runs as a calendar year with the park closed in February.

No, as to promote a peaceful relaxed park we do not allow subletting. Friends and family of owners are welcome to use privately owned holiday homes.

No. We are a holiday park not a residential park.

Our standard site 2026 fees are £2700 per year with front row pitches from £3350-£3900. These rates are subject to annual increases.

We do not have an age limit for holiday homes. We ask that all holiday homes are kept clean and tidy.

A 10% deposit will secure your holiday home and pitch. The balance of your holiday home is due prior to handover.

We do not provide finance through Sands of Luce.

Insurance premiums vary massively depending on the value of holiday homes and cover required. We advise owners to make their own enquiries.

Prospective owners should budget for insurance and utilities. Electric and gas is metered at every holiday home. The annual usage varies massively across each holiday home. It will depend on how modern the holiday home is and the amount of use it has had. We invoice every 6 months for utilities. Annual utilities bills vary from £50 to £1,500.

Site fees are invoiced in November and due by mid January.

We do not.

We will price your decking separately; this generally takes place once your holiday home has arrived at site. An indicative quote can be offered when you purchase your holiday home.

Yes. We work with a company called LPIS who can provide a direct to van installation. This enables you to have access to high-speed internet connection. An installation charge followed by a monthly charge applies, this varies on which package is chosen.

We recommend you make a sales appointment prior to visiting where Lauren or Jack will meet you.

Well behaved pets are very welcome at Sands of Luce! Please respect the following simple and courteous rules. Dogs must be kept on a lead at all times and all waste must be cleared, bagged and disposed of immediately. Dogs are not allowed within any communal buildings including our, washblock, laundry and games barn. We do allow well behaved dogs within The Lighthouse Bar and Restaurant (7pm time limit on event evenings).

We welcome your furry friends to enjoy our golden sands alongside you! There is an extra cleaning charge of £20 per pet, please let us know during booking process.

You must provide a dog bed and your pet must stay only within the living area. There is strictly no pet allowed within any bedrooms. Dogs must not be kept unattended within the holiday home at any time.

Yes, our beach is very popular with dogs.

We have dog waste bins at various points throughout the site. Please dispose of all dog waste within these bins.

We have a limit of two pets per rental holiday home.

Pets are allowed within The Lighthouse Bar and Restaurant (7pm time limit on event evenings). We also have an undercover outdoor area suitable for pets.

You can bring a maximum of two pets per pitch.

No.

Our opening hours vary throughout the season. Please give us a call on 01776 830456 and we can advise of opening times ahead of your visit.

Debit card, Visa, American Express, Mastercard and Apple Pay. We do not accept cash.

We allow well behaved pets within The Lighthouse Bar and Restaurant (7pm time limit on event evenings). We also have an undercover outdoor area suitable for pets!

Yes, we have options for vegans, vegetarians, and other dietary requirements. Please let us know in advance.

We have GF options available, please ask one of our staff who will happily advise.

If you would like to book a table or have any questions, please feel free to give us a call on 01776 830456 or drop us at WhatsApp message on 07562096897.

Yes we do though booking is always advised especially during holiday periods.

Yes! Everyone is welcome!

We welcome children in the restaurant and pride ourselves on being a family friendly environment for everyone to enjoy. Please let us know if you require a highchair in advance so we can accommodate this. Unisex baby change facilities available.

We try to accommodate all dietary requirements, please inform us of any dietary requirements at the time of booking.

Our restaurant is on the ground level and fully accessible with accessible wash facilities.

We offer free wi-fi for all our guests. Please ask your server who will provide login details.

We are open with our Brunch menu from 10am 7 days a week!

Yes, we have gift vouchers available, these can be obtained from reception.

We have a non-smoking policy throughout including e-cigarettes inside the restaurant. Smoking is allowed on our outdoor terrace.

Yes, we have car parking in front of the restaurant free of charge.

Please advise on booking any food intolerances so we can ensure you can dine with confidence.

We often have offers available. Please check our Facebook or Instagram page for any special offers which we have available.

Our whole menu is available for takeaway. Please give us a call on 01776 830456 to book your takeaway slot.