Terms and conditions

CANCELLATION POLICY

To receive a refund, guests must cancel within 48 hours of booking and the cancellation must occur at least 14 days before check-in.

All deposits are non-refundable.

BALANCE PAYMENTS

All balances must be settled 28 days prior to arrival.

PARK RULES

Sands of Luce is a family friendly, quiet park. We do our utmost to provide a safe, quiet and relaxing park for all to enjoy. We ask all our guests to follow these simple courteous rules.

• Respect the peacefulness of the park after 21:00.
• The 10mph speed limit on the park must be obeyed at all times.
• Dogs- On a lead at all times. All dog mess must be cleared immediately, bagged and placed in a designated dog waste bin. Dogs should be kept out of all communal buildings.
• All rubbish must be sorted and placed in the appropriate bin.
• Wet/ baby wipes, nappies and sanitary products cannot be disposed of down toilets within caravans or toilets anywhere on the park.
• No fat or oil to be disposed of down any sink/ toilet or drain. Please wipe all pans used for frying with a kitchen towel before placing washing.
• No firearms, air weapons or catapults allowed on the park.
• ALL PARENTS/ GUARDIANS ARE RESPONSIBLE FOR CHILDREN ON THE PARK. Children must be supervised properly so that they are not a nuisance or damage to themselves or others.
• All children under the age of 16 must be accompanied by an adult if out on the park after 2100. Ball games and kite flying are not allowed on the park. No cycling between caravans.
• Any person/ guest/ group who conduct themselves in a disrespectful manor towards staff, guests or private property will be requested to leave the park immediately. No refund will be offered.
• Sands of Luce privacy policy for its website can be found here.

We take pride in offering our guests new high quality holiday lets. Our cleaning team work extremely hard to ensure our holiday homes are kept in exceptional condition for your stay. As such we ask our guests to take the following considerations:

• The home must be used in a respectful manor.
• Maximum of 6 occupants per home.
• Removal of footwear beyond the door mat.
• Please report any breakages or faults immediately.
• Please turn heating off when not occupied
• Dogs – Dogs are only allowed in the living area of the holiday home. Strictly no access to bedrooms. You must provide a dog bed. No dogs on soft furnishings.

We believe we provide first class camping and touring facilities. Each shower block is deep cleaned twice a day during our peak periods. You can also help keep the facilities in good order by abiding to our simple, courteous wash room rules.

• No dogs allowed within the wash blocks.
• All children under 10 must be accompanied by an adult within the wash block.
• Please wash all sand and dirt from bare feet before entering.
• Use the mop provided to clean shower tray after use.
• Toilet brushes are provided for you to use when necessary. (Please ensure you leave a clean toilet bowel after use).

Do not dispose of baby wipes or sanitary items down the toilet. Use the bins provided.